The Department of Cooperative Governance and Traditional Affairs (COGTA) approved on the 12th of March 2015 the Municipal Corporate Governance of ICT Policy to be implemented by Municipalities to improve the governance of ICT related investments and enablement of operational functions efficiencies. SALGA embarked on a journey to define a process improvement model that could assist municipalities in meeting the targets identified in the Municipal Corporate Governance of ICT Policy as well as the IT Audit areas focused on by the Auditor-General of South Africa (AGSA).

The IT Service and Governance Process Improvement blueprint developed by SALGA identifies as Assessment Framework that uses the ICT industry's best practices framework to define the ICT capabilities necessary for a municipality to achieve compliance and alignment of ICT services with Municipal Strategies and Plans.

The Model further provides the following focus areas:

A reference to the boundaries in which ICT can operate

A reference to understand what should drive ICT planning and operations

Provides measurable objectives to enable ICT to better manage the Information, Systems and Technologies of a municipality

Provides overall guiding principles and practices to the management dimensions of a optimally functioning ICT Department of a municipality.