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Benchmark ICT - ICT Maturity Roadmap

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THE ICT CAPABILITY MATURITY ASSESSMENT AND PROCESS IMPROVEMENT BLUEPRINT

The Department of Cooperative Governance and Traditional Affairs (COGTA) approved on the 12th of March 2015 the Municipal Corporate Governance of ICT Policy to be implemented by Municipalities to improve the governance of ICT related investments and enablement of operational functions efficiencies. SALGA embarked on a journey to define a process improvement model that could assist municipalities in meeting the targets identified in the Municipal Corporate Governance of ICT Policy as well as the IT Audit areas focused on by the Auditor-General of South Africa (AGSA).

The IT Service and Governance Process Improvement blueprint developed by SALGA identifies as Assessment Framework that uses the ICT industry's best practices framework to define the ICT capabilities necessary for a municipality to achieve compliance and alignment of ICT services with Municipal Strategies and Plans.

The Model further provides the following focus areas:

A reference to the boundaries in which ICT can operate


A reference to understand what should drive ICT planning and operations


Provides measurable objectives to enable ICT to better manage the Information, Systems and Technologies of a municipality

Provides overall guiding principles and practices to the management dimensions of a optimally functioning ICT Department of a municipality.

Role Based Research

Our research and advisory blueprints cover hundreds of IT topics across all core roles within the industry.

A step by step program

The implementation of the blueprint will achieve the transformation of IT operations in Municipalities through the performance of ICT capability assessments to identify the gaps and deficiencies that current exists in the alignment of IT strategy and services to Municipal Strategies and plans, and furthermore define an improvement roadmap that a municipality should undertake to improve its ICT capability maturity.